Hi. Could do with some help please?
I keep having problems getting subtitles on live TV. Certain channels in the last week or so just won't let me put subtitles on. I've tried resetting, going to settings and just tried talking to live chat but he was just condescending not helpful. I know not all programs have subtitles but those that do won't show up. I have a now tv stick. It's several channels rather than certain programs
Anyone have similar problem or advice?
This has already been reported to the NOW Community Manager, where certain Sky branded live channels will not provide live subtitles from the live Entertainment TV Guide.
For me on various playback devices Sky Showcase, Sky Atlantic Sky Max, Sky Witness, Sky Comedy has a bug where you can't use live subtitles, where other live channels such has Sky Documentaries, Gold, Comedy Central, Sky Sci-fi, Alibi, MTV etc still have subtitles available on them.
Forgot to say, there is nothing you can do at your end and this glitch needs to be fixed directly by NOW.
Subtitles across the live Entertainment channels seems to be fixed from my quick test this evening.