14-06-2019 8:28
14-06-2019 14:13
Hi @Anonymous User
In this order:-
(i) Don’t watch it.
(ii) Go into My Account/Settings & PINs, turn the Payment PIN On, and set a password only you know, to prevent such accidents in the future.
(iii) Get in touch with Live Chat, explain the circumstances, and see if you can request a refund.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, If you can finally get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.