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Anonymous User
Not applicable

Sports pass

My kids just buy sports pass mistakenly
Please help me
1 REPLY 1
RoyB
Legend

Hi @Anonymous User 

 

In this order:-

 

(i) Don’t watch it.

 

(ii) Go into My Account/Settings & PINs, turn the Payment PIN On, and set a password only you know, to prevent such accidents in the future.

 

(iii) Get in touch with Live Chat, explain the circumstances, and see if you can request a refund.

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, If you can finally get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.