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TaraCampbell
Newbie

Something went wrong

About every 10 minutes when I’m watching something on my Now TV, it stops working with a “something happened” message. 
I’m getting so annoyed with it as I pay for 2 passes and I can’t get through a movie or tv show without this message appearing. 
I thought it was my WiFi but I have a stable connection. 
Please can someone help as I really don’t want to cancel my subscription 

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3 Replies
gavs82008
Legend 5
Legend 5

Re: Something went wrong

@TaraCampbell 

What device are you using to watch Now TV? 

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TaraCampbell
Newbie

Re: Something went wrong

It’s on my Xbox, phone, tv and MacBook and it’s always the same

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gavs82008
Legend 5
Legend 5

Re: Something went wrong

@TaraCampbell 

Best to report it directly with Now TV staff via live chat

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click “chat online” within the green box 

 

Alternatively you can drop customer service an email. Address found in the picture below 

1F66F167-B404-4675-B246-CBB03B339D46.jpeg

Can I assume you have tried to delete the app and reinstall? 

You could always turn off your router for a couple of minutes and put it back on.

 

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