Hi @Anonymous User
Out of curiosity did the one day sports pass came bundled free with your stick ?
Or was you given a free voucher code from somewhere else ?
If the day sports pass came included with your stick, have you gone to My Account > Passes & Vouchers whilst logged in on here to see if there is a message towards the top of the screen page with a message saying "Voucher waiting For You" with a link to click on to redeem and start the voucher ?
Also once you start the one day sports pass, it doesn't auto renew so know need to worry.
Only month passes auto renew if you don't cancel them fully.
If you are getting no joy, jump over to live chat for further assistance & help.
Use this link to access the green chat button.
https://help.nowtv.com/article/how-to-submit-a-complaint
