Does ‘everyone’ include any small children there might be about?
They are remarkably adept at ordering NowTV passes from a surprisingly early age.
To prevent this in the future, you should set a Purchases PIN under Settings and PINs.
And indeed, I think that part of setting up a NowTV account should be them insisting a new user creates such a PIN, to guard against these unauthorised purchases (and us having to keep posting Help about this!) but it’s not even mentioned, let alone insisted on.
For the immediate issue though, get on to Live Chat, who should hopefully be able to reverse this Pass for you.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
