24-07-2019 24:57
25-07-2019 12:08
25-07-2019 14:53
@Anonymous User
You need to talk to Live Chat about billing issues, or call the broadband number you were given under My Account/Broadband & Calls, or possibly Orders & Appointments, if it’s your broadband you can’t pay for.
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.