26-11-2016 6:51
Solved! Go to Solution.
26-11-2016 8:35
@Anonymous User
You don't get billed for live chat. I'm not sure what the £1 charge would be, unless it's a promotional offer, but you should find details of charges on your account on your My Account > View my Bills page
http://account.nowtv.com/bills
If you're still not sure and you don't recall authorising them, then have a word with live chat who can check it out for you. You'll find the button for live chat here
26-11-2016 8:35
@Anonymous User
You don't get billed for live chat. I'm not sure what the £1 charge would be, unless it's a promotional offer, but you should find details of charges on your account on your My Account > View my Bills page
http://account.nowtv.com/bills
If you're still not sure and you don't recall authorising them, then have a word with live chat who can check it out for you. You'll find the button for live chat here
26-11-2016 13:27 - edited 26-11-2016 13:27
My NowTV online account listing shows several trials, but no £1 charges. Strange.
26-11-2016 13:31
@Anonymous User
You haven't taken part in any recent product trials for Sky Store have you? A recent one required participants to make several small transactions that would appear on your card.
Like I say though if you don't think these are authorised and look like they have come from NOW TV, do have a quick word with live chat and they can check for you.
26-11-2016 17:02
06-12-2016 23:12
Those charges disappeared. Perhaps they were "setup" charges that never go through.
04-03-2022 20:56
When taking a free offer the £1 charge is to see if the card is valid..
04-03-2022 21:36
@Anonymous User
Indeed, it also happens when you change your payment details. A £1 standing charge will take place and always never comes off.