cancel
Showing results for 
Search instead for 
Did you mean: 
DarrenH07
Mentor

Re: Roku app UI now slow

I'm also finding it slow on my Streaming Stick+. I also don't find the UI very intuitive. I really liked the previous version for being simple and quick. 

 

There's always people who don't like new UI design but the fact that the response is also so poor is something I'll never adapt to. I'll just end up using less. 

 

 

0 Thanks
Reply
howden82
Mentor

Re: Roku app UI now slow

Yeah my older roku device, that I have praised to everyone for being so fast and responsive for all the streaming apps, got its NOW ui update the other day.... Not happy

 

Regardless of the layout and accessibility of the content, it's the slow laggy'ness that has ruined it. Just scrolling down the content is so slow, pressing buttons on the remote has too much of a delay before things happening on screen. It's broken as far is in concerned.

 

And I don't think I've noticed anyone else mention this, but I've also started getting buffering issues while watching things, goes from pin sharp HD content, to looking like a knocked off dvd from 20 years ago. I pay for the boost pass for full HD (don't get me started on that subject) and never had issue until the ui update. I have a solid 250mbs fibre connection that is flawless for everything until now it seems.

 

Insight into a fix would be great before I give up and get a new device. 

0 Thanks
Reply
Mart19671
Advocate

Re: Roku app UI now slow

What is wrong with these people who design the NOW tv app,  can't they leave what was already good alone, because I do not know what they have done with this update, but the NOW app when selected flashes about 3 times on and off on the screen slowly until it finally displays the programs? Before it loaded straight away. This new update is so slow now and like others have said the layout is crap.

 

Please revert to the old format, which worked a lot better on the Roku stick.

 

 

Mart19671
Advocate

Re: Roku app UI now slow

What is wrong with these people who design the NOW tv app,  can't they leave what was already good alone, because I do not know what they have done with this update, but the NOW app when selected on the Roku  flashes about 3 times on and off on the screen slowly until it finally displays the programs? Before it loaded straight away. This new update is so slow now and like others have said the layout is crap.

 

Please revert to the old format, which worked a lot better on the Roku stick.

0 Thanks
Reply
lukeb879
Advocate

Re: Roku app UI now slow

I couldn't agree more. I sent in a complaint and was told to do a factory reset. Great if it solves the slow interface, but won't change the poor layout design. Please revert back to how it was before!

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Roku app UI now slow

@lukeb879 

The new look for the app rebrand to NOW is here to stay. 

For NOW if the slow interface problem is resolved then it is a job well done for them. 

Personally speaking I prefer the new layout. But obviously it’s all down to personal preference.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
0 Thanks
Reply
koba
Mentor

Re: Roku app UI now slow

@gavs82008 


🙄ugh, seriously…

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Roku app UI now slow

@koba 

So according to you I’m not allowed to have a personal opinion on liking the new Interface? 

Also I was just stating a fact what NOW are effectively doing. It’s the way Sky’s new owners Comcast want to go. 
Very doubt customers like you and me will “sway” any of their decision makings. If they did they would have implemented user profiles years ago!

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
0 Thanks
Reply
neilBar
Mentor

Re: Roku app UI now slow

Yes mine's frustratingly slow too, thinking it might be the issue, I even bought a new Roku stick PLUS but that is no faster than my dear old 3 4200X, which had the advantage of Ethernet connection. 

The NOW app take a while to open, stuff is hard to find, the remote is unresponsive, it takes a few seconds to pause playback for example. 

And worse of all, quite a few times since the NOW update, I have lost playback during watching a show with an unspecified error. 

I am thinking of cancelling my NOW Entertainment sub too, Netflix is SO much faster and smoother overall. And they don't upcharge for 4K - So is Prime. 

There are only 30 or so complaints on here, imagine how many customers they have! I don't suppose our voice will, be heard!

 

Even this forum is whacked, I found the page through Google, wanted to reply, so had to log in - which then took me to the standard NOW landing page, leaving me to try find the user forum again. 

What are these people thinking!

 

The NOW app on ROKU was SO much better before, faster, smoother, easier, didn’t lose programs during playback!

ah well

0 Thanks
Reply