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Anonymous User
Not applicable

Rented movies

Whilst trying to watch a rented movie I keep getting the message that "there is a problem at the moment (1101)"

Does anyone know what is the cause and a possible solution?

Thanks

2 REPLIES 2
RoyB
Legend

@Anonymous User 

 

1011 means wrong account details; are you sure it’s not that?

 

And what device are you watching on, and by ‘rented movie’ do you mean ‘movie on NowTV Cinema pass’, or what, as that is not terminology that NowTV ever use?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Thanks for the reply.

I am watching on a black box. I rented a movie via on the black from the Sky store. I was getting a message saying 'loading'  followed by the problem message and 1101 in brackets

 I have checked my broadband connection and both the ping and jitter are fine. So I was wondering if any one else has this problem.