Refund

[Anonymous User]

• Hi I brought a now tv box a month ago I did not click on any passes just wondering why you have taken £11.99 and £9.99 out of my account this month please? I can’t afford it did not watch any entertainment or movies as I have Netflix please can you refund me in full as Iam not paying this and can’t afford it thankyou

[gavs82008]

@Anonymous User 

This is a customer forum, so constantly saying “you” in the message will have zero effect.

So I would recommend checking this link to ensure you have no other duplicate accounts with the same payment details.

https://help.nowtv.com/article/find-an-account

Then I would suggest filling this form out.

https://account.nowtv.com/payments/query/incorrect-charge

That being said, the below link will point you in the direction for Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click “chat to an advisor”

[Anonymous User]

Hi I have just got an Now TV box set up with a 2 monthly free pass but keep getting charged which I cant afford, I'll be ringing my bank to request this payment back as its unfair I've been charged. I except a full refund. There took £11:99. £9:99 plus £3 all over 3 days. I'm not happy.

[gavs82008]

@Anonymous User 

This is a customer forum. There is zero point in posting your ranting.

If you had used the links in the post directly above yours. Then you would be 1 step closer to getting the refund.

[Anonymous User]

Hi I'm not sure why I keep getting charged from nowtv I'm not aware of you
taking payment. I've spoken to my bank they need an account code to
refund the money I cannot afford. Thankyou
Miss jarvis


##- Please type your reply above this li

[gavs82008]

@Anonymous User 

I am a customer like you. 

Without being rude, use the links I provided to get in touch with Now TV. Posting your rant here is a complete waste of time...........

[Anonymous User]

Sorry but what link I cant seem to find the link

[gavs82008]

@Anonymous User 

There is 3 links in my original post.

1st for ensuring there is no duplicate accounts.

2nd is a form for incorrect charge 

3rd gets you to live chat

[Anonymous User]

Why am i still paying now tv when i cancelled many months ago and find i can not  contact now tv in any way shape or form  to discuss the matter. I have contacted the bank  but little they can do.

[Anonymous User]

i too am having problems with a refund and cannot  contact now tv to discus the matter,  they must be the worst company i have ever dealt witgh

[Saint1976]

@Anonymous User there are links provided by another user in this very thread and one of those is for live chat!

Alternatively email

customerservices @ nowtv.com (ensuring no spaces).

[gavs82008]

@Anonymous User 

If you had bothered to read the thread you’ll see the second post I provided links to get in touch........

[Anonymous User]

i have been trying to get in touch for hours now

[Anonymous User]

been trying to get in touch for hours

[Saint1976]

@Anonymous User then use the email address that's been posted.