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Scenex
Mentor

Subtitles

So I've just purchased a Now TV box and signed up for a 14 day free kids pass, before I continue after this I'd like to know if any of the content has subtitles, so far my sons favourite channel (CN) has none. Am I to cancel my subscription or is this something that is planned for the very near future?
I find it ridiculous in this day and age with the millions profit Sky is making that they can't sort subtitles on every channel they have.
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SeeMoreDigital Legend 5
Legend 5

Re: Subtitles

Hi @Scenex,

 

Out of interest, does the 'Cartoon Network' channel offer subtitles via any platform?


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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Scenex
Mentor

Re: Subtitles

Good question, I don't think they do, however I do know they have the means of ensuring that it does. And having a quick scan on the net looks like most of the kids pass content has next to no subtitled content. Looks like I'll have to cancel after all.
Still a shame though, I know if they pressure the channels they offer to give this service I have no doubt it would be achievable.

Looks like I'll be sticking with the services I already use. ☹️
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SeeMoreDigital Legend 5
Legend 5

Re: Subtitles

Sufficed to say...

 

If the actual content provider does not offer subtitles for any of its shows, then no service provider can either 😉


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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Re: Subtitles

Well it might be about the same subject but there's no logical explanation as to why now TV is not providing subtitles.

Why isn't the provision of this essential service taken seriously and why is there no explanation in sign up that your subtitled content is less than 1%?
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Re: Subtitles

Every game of thrones dvd has subtitles.

Almost every film DVDs I buy has subtitles.

Why doesn't now TV offer subtitles please?
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Eddie-M
NOW TV Team (Retired)

Re: Subtitles

Hi @Scenex

 

 

unfortunately none of the kids programs have subtitles available we are adding more and more content with subtitles every day however currently we are focusing on the Entertainment and Cinema pass with the hopes that Kids programs will then be updated.

 

Also @Silverlight001

 

We have over 200 movies available with subtitles currently with every new movie we add having subtitle support. Also we are starting to update shows on the entertainment pass with the newest season of Game of Thrones having subtitles available now. More will be updated soon.

 

 

Thanks

Eddie

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Re: Subtitles

Thanks Eddie.

 

However unless there is a plan or clear committment to update shows with subtitles this may take years.

 

Is there a plan please to update current shows with Subtitles?

Is there a committment that ALL new Entertainment shows with have subtitles going forward please?

Is there a committment that ALL new movies will have subtitles going forward please?

 

At the moment our household cannot "watch" previous versions of Game of Thrones, Penny Dreadful etc because there are no subtitles on these shows but subtitles are availbale on DVD's for all of these .

 

If I can rip a DVD with subtitles and play it on my PC with subtitles then why can't NOW TV do the same with their boxes - technically it's an easy no-brainer and one person could crack the back catalogie in a few weeks!

 

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Eddie-M
NOW TV Team (Retired)

Re: Subtitles

Hi @Silverlight001

 

 

Thanks for getting back to us.

 

The plan and comittment is to have subtitles updated on our content as soon as we can.

 

The larger plan is to have subtitles on all content via Now TV before Mid-2018 because that is when the law will change that subtitles must be available. We are doing what can now to have them available as soon as possible. The content sent to us does not have subtitles and it is something we are working hard on with the studios to have done as soon as it can be.

 

 

Thanks

Eddie

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Highlighted

Re: Subtitles

Hi Eddie - thanks for the reply.

However all seasons of Game of Thrones has subtitles as does almost all HBO content so clearly this is Now TV inertia / lack of commitment in making this available.

I'm sorry to push but subtitles are an essential service to many viewers.

Please can you send me details of Now TV CEO,?

Thanks
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