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Problems again!!

This is now probably the 5th time in the past 6 weeks that my broadband had gone down... nowtv cannot assist me as they can't detect a problem plus it always happens after 11pm when their call centre is shut!! The new problem tonight is all of sudden my hub is undetectable!!! Iv tried everything I think.... anyone have any ideas!!!???

 

3 Replies
Colinrob1
Advocate

Re: Problems again!!

I have the same problem.    I cannot find any decent assistance on here. Really frustrating!!!! How do I complain? The whole help function isn’t helpful. 

Steve4049430
Advocate

Re: Problems again!!

Me too I have also been without internet now for 2 hours and there is no way too contact them at all it’s a joke I just signed. New 12 contract too I think I will be cancelling that come tomorrow morning 

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gavs82008
Expert 3

Re: Problems again!!

@Steve4049430 @nataliemcdonald @Colinrob1 

 

Take a look below to how to get in touch 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

Out of curiosity what are your mobile phone signals like in your properties? If you get a decent 4G signal, perhaps worth getting an unlimited sim plan and purchase a dongle?

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