14-03-2021 10:09 - edited 14-03-2021 10:09
For three days I have a terrible connection to the Internet It’s unacceptable this ...i pay for internet not for air !!!!!
14-03-2021 10:18
@Anonymous User
Have a nosy at this link. You’ll find a Statius detector and some troubleshooting links.
https://help.nowtv.com/article/having-trouble-with-your-broadband
If all fails you can give the broadband team a call. Free from number on link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
14-03-2021 10:21
@Anonymous User
Just to follow up if it’s relating to Wi-fi
https://help.nowtv.com/article/improve-broadband-speed
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:
14-03-2021 10:23
@Anonymous User
Or just the internet in general, try resetting back to factory settings
Your Hub comes with smart technology that automatically chooses the best channel with the least Wi-Fi interference. You just need to restart your Hub to activate this feature and automatically switch to a different channel if necessary.
How do I restart my Hub?Just press the reset button on the back of your Hub for two seconds.
14-03-2021 10:22
@Anonymous User
Hey Jimbo
You tried calling Now TV Broadband help and explained your predicament, if not phone them on the following:
0800 759 1213
You'll get your service back and end up feeling a lot better.
UK Bob