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Anonymous User
Not applicable

Problem

For three days I have a terrible connection to the Internet It’s unacceptable this ...i pay for internet not for air !!!!!

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have a nosy at this link. You’ll find a Statius detector and some troubleshooting links.

 

https://help.nowtv.com/article/having-trouble-with-your-broadband

 

If all fails you can give the broadband team a call. Free from number on link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@Anonymous User 

Just to follow up if it’s relating to Wi-fi 

 

https://help.nowtv.com/article/improve-broadband-speed

 

Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

  1. Connect your Hub Two to your laptop or computer using an Ethernet cable.
  2. Open your web browser and enter "192.168.0.1” in the address bar.
  3. Select Maintenance and enter “admin” and “nowtv” as the username and password.
  4. Select Wireless and then 2.4 GHz Wireless Settings
  5. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
  6. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
  7. Check the network name has been updated, and then select 5GHz Wireless Settings.
  8. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
  9. That’s it. Select Logout at the top of the screen to exit.
FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@Anonymous User 

Or just the internet in general, try resetting back to factory settings 

 

How to improve slow broadband speed

Your Hub comes with smart technology that automatically chooses the best channel with the least Wi-Fi interference. You just need to restart your Hub to activate this feature and automatically switch to a different channel if necessary.

How do I restart my Hub?

Just press the reset button on the back of your Hub for two seconds.     

FYI that I do not work for NOW, just a NOW customer trying to help
ukbobboy
Legend

@Anonymous User 

 

 

Hey Jimbo

 

 

You tried calling Now TV Broadband help and explained your predicament, if not phone them on the following:

 

0800 759 1213

 

You'll get your service back and end up feeling a lot better.

 

 

UK Bob