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Anonymous User
Not applicable

Pending payment on cancelled passes

I’ve cancelled my Hayu pass, received a confirmation email saying it’s cancelled, checked my account which confirms it’s cancelled but my bank account says the payment is pending. Help please.

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

When you go to My Account > Bills & Payments on here does it show a £3.99 charge for the Hayu Pass this month ?

Anonymous User
Not applicable
Hi, no it’s not showing there. Everything from my Now account looks like
it’s cancelled and won’t be charged but it’s still pending for payment in
my bank account.
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

If you want further reassurances that no money will be taken from your account for this month Hayu Pass that you cancelled then pop over to nowtv live chat.

 

To reach live chat open the link page below and click on the small green arrow directly underneath How to Get in Touch to reveal the live chat button.

 

https://help.nowtv.com/gb/get-in-touch/now-tv-passes/cancelling-or-renewing-now-tv-passes