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Anonymous User
Not applicable

Payments

I appear to be paying 3 different amounts to now but can't find out why? £9.99 & 5.99 & 3.99.

I have had trouble also with voucher codes 

1 Solution
gavs82008
Legend 5
Legend 5

@Anonymous User 

They seem to be entertainment £9.99, sports mobile £5.99 and kids £3.99.

 

Check your up coming payments.

https://www.nowtv.com/gb/account/payments

When you are within your account does your account have any active memberships? 
https://www.nowtv.com/gb/account/membership

If it’s not coming from your account, then there is a duplicate account or someone using your payment details.

https://help.nowtv.com/article/find-an-account

Then head onto live chat, by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

6 Replies
gavs82008
Legend 5
Legend 5

@Anonymous User 

They seem to be entertainment £9.99, sports mobile £5.99 and kids £3.99.

 

Check your up coming payments.

https://www.nowtv.com/gb/account/payments

When you are within your account does your account have any active memberships? 
https://www.nowtv.com/gb/account/membership

If it’s not coming from your account, then there is a duplicate account or someone using your payment details.

https://help.nowtv.com/article/find-an-account

Then head onto live chat, by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thanks very much will try this 

Anonymous User
Not applicable

Why am I paying 3 99 for kids tv

 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Did you take out a free trial and forget to cancel?

FYI that I do not work for NOW, just a NOW customer trying to help
Fides256
Advocate

I habe been charged 3 different amounts for tv from my paypal account

1st £1

2nd £1

3rd £9.99

All last night, it makes no sense, I agreed to £9.99 for a month, wtf is with these other payment?

gavs82008
Legend 5
Legend 5

@Fides256 

The £1 is only a “pending” transaction, this will

be to ensure there are funds available in your account upon the first payment from signing up.
Rest assured that this £1 will never come off your account.

 

Just to confirm, that you said you “agreed to one month” what do you mean by this? 
Have you paid and already cancelled? 
If you only plan to keep the membership for a single month then you’ll HAVE to cancel it yourself otherwise payments will continue to be made each month. 

FYI that I do not work for NOW, just a NOW customer trying to help