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Anonymous User
Not applicable

Payment

Hi my bank has taken payment out for nowtv bud for some reason it’s asking me to pay again 

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Would you be using a Mobile Sports Membership by any chance ?

Anonymous User
Not applicable
No it’s the entertainment pass on the stick
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Have you gone into My Account > Manage Account > My Payments > Bills & Payments whilst logged in here to see if the payments match with your Bank Statement ?

 

Also go into the My Account section on your Stick and see if the login details match your online website account (just in case you have created more than one account).

 

You could try logging out and back in on your Stick under the Stick My Account section to see if that triggers your entertainment pass into life.

 

Otherwise jump over to NOW live chat and ask them to look into your account in more detail.

 

To reach live chat click on the green chat online button on this link page below.

 

https://help.nowtv.com/article/how-to-submit-a-complaint