Passes not loading up

[Anonymous User]

I have passes for sports and cinema and neither of them will load up, just keeps saying there is an error. 

I have gone into entertainment and it’s prompting me to get a pass. 

it seems everything is working other than the channels I have passes for. 

Any help would be gratefully received. 

[Anonymous User]

Hi

did they give any indication as to when it would be fixed? Also will they extend our passes as we can’t use them?

its so annoying, I just want to speak to someone but cannot find a number to contact them. 

[Anonymous User]

@Anonymous User no indication on timeframe, I can't find a number either

I have emailed a complaint through and have cancelled my passes so they can't take payment on 10th Sept

[Anonymous User]

Hi
I have just done another live chat and was told to be patient!!

I only asked if they had any idea when it would be fixed as it’s been a few days now and that was her reply.
She said she will send it on, again to the team.

I also asked for a number and she said that they don’t have one as they are an online company only!!

Fingers crossed it’s fixed soon.

[Anonymous User]

I feel the same - so frustrating.
I spoke to someone by message in another country yesterday who eventually told me that the LG TV team would contact me.
Geuss what?
They didn't.
Still nothing.
Rubbish customer service for ££££
No cricket. No F1.
No refund.
Go, ComCast.

[schnapps]

If you believe this tweet from NowTV the ball is in LG's park to fix the broken NowTV App.

[schnapps]

Here's a recent tweet from LG on the subject.

[Anonymous User]

This is not a solution.
It is just a suggestion to mention to sky that it doesn't work.
Pathetic of you sky.