14-08-2020 8:59
Dear Now TV Customer Services,
I've tried emailing you many times, however I have not received a response (I do understand the current situation and have been patient).
The Now ChatBot for specific questions is useless, so this is why I am using this form/type of communication...
I've been overcharged by £13 (the money has been taken out of my Bank Account without my permission) for my Now TV Broadband service without any prior communication of this change.
In order to acknowledge/understand why this has happened may I have an explanation please.
Regards,
Chris.
14-08-2020 9:37 - edited 14-08-2020 9:38
@Anonymous User
Hey, we are all just customers, like you, here.
And even if a Mod happened upon this posting, do you think he/she could get from “Chris_D” to your account details?
So resend your message, with all the details NowTV might need, to
customerservices @ NowTV.com (removing the spaces).
Though before doing this, you might want to consider if your broadband started 12 months ago, and you have just come to the end of your discounted first year, and moved onto the regular tariff?
14-08-2020 10:05
Thanks Roy B, much appreciated and understandable.
Coincidentally, that's the address that I have been sending my emails to.
I'll try again!
Thanks.
15-08-2020 11:09
@Anonymous User
Have you tried calling them on 0330 041 2480?
Regards