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cdm66
Occasional Poster

Order delay

hi,I was given an order n.o. after my smart stick was to be replaced. This was 8 days ago. No info back from cs or answers. Can anyone help with info as to whether there are problems issuing replacement stick

Thanks .

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schnapps Legend 5
Legend 5

Re: Order delay

Hi @cdm66 

 

Looking on NowTV website it seems that they currently have no stock of the NowTV stick, where i am guessing this is the reason for the delay in your replacement stick from them 😡.

 

When you go to My Account > Orders & Appointments whilst logged in here is there any indication of your delivery ?

 

If not, then maybe contact live chat for an update when they are expecting delivery of new stock and a date you will be receiving your replacement stick.

 

Open the link below and choose the nearest category and pick the most appropriate help topic to reach live chat.

 

https://help.nowtv.com/get-in-touch/

1 Reply
Highlighted
schnapps Legend 5
Legend 5

Re: Order delay

Hi @cdm66 

 

Looking on NowTV website it seems that they currently have no stock of the NowTV stick, where i am guessing this is the reason for the delay in your replacement stick from them 😡.

 

When you go to My Account > Orders & Appointments whilst logged in here is there any indication of your delivery ?

 

If not, then maybe contact live chat for an update when they are expecting delivery of new stock and a date you will be receiving your replacement stick.

 

Open the link below and choose the nearest category and pick the most appropriate help topic to reach live chat.

 

https://help.nowtv.com/get-in-touch/