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BettyBoo
Advocate

Openreach poor workmanship

My broadband broke last week and was quickly fixed by Openreach a day later. However I came home to discover an ugly black cable and box running down the front of the house and next to the front door. Can’t believe the engineer didn’t mention it....every time I come home and open the door it’s right at eye level! I’ve tried to get used to it but don’t think I should have to? Has anyone else experienced this and where do I stand in terms of getting them to come back and relocate it? 

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2 Replies
gavs82008
Legend 5
Legend 5

Re: Openreach poor workmanship

@BettyBoo 

Best option would be to call the broadband team and find out what they can do for you.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.
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BettyBoo
Advocate

Re: Openreach poor workmanship

Aw thank you, will give it a go and see where I get to. Thanks!