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Mentor

Online chat customer service

I would just like to say that some of nowtv’s customer service are really ignorant! Was on live chat due to my broadband and phone not connecting and was tolled the agent was going to run a line check and as I was waiting I then realized she had actually disconnected me and I was then put into a different chat but before she did this it was like she wasn’t even bothered anyway!! The second person I spoke to though was helpful. The first person I spoke to if she couldn’t be bothered to help me even though it’s her JOB then maybe she should be working elsewhere:)!!!

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Advocate

Re: Online chat customer service

Hi I have fab fibre , but internet isn’t very good , I’ve just done a speed test 9.24 download and 0.97 upload , 

is anyone else having this issue 

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Advocate

Re: Online chat customer service

Need put bolt on my phone have uk number fir now tv 

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Newbie

Re: Online chat customer service

Hi my phone line is not switched on. Need contact number so I can speck to some one

 

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Legend 5
Legend 5

Re: Online chat customer service

@Pat 

 

This is a customer forum. Now TV staff members often do not post on here. Follow the below link you will find ways to get in touch with the broadband team. 

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1