Nowtv lying

[Anonymous User]

just had an interesting chat with a member of the help team. Seems like they've been lying for months. 

I'll post the transcript of my chat, apologies for how long it is, they cut me off at the end after I'd been passed from one person to another for no apparent reason but I think it's  because I'd clearly found out more than they were comfortable sharing. I'll post the transcript in a separate post below. 

What do you all make of the back tracking, covering his tracks and lies??? 

[Anonymous User]

Pallab (08/03/2021, 22:34:02): Thanks for contacting NOW TV, you are talking to Pallab. Can I start by taking your full name and email address, please? 

null (08/03/2021, 22:38:18): Hi, Im looking to buy a new nowtv smart stick remote with voice control, i brought the setup directly  from you last June and the remote has been faulty for 8 months, I'd like to buy the same remote please for the price of £8 as advertised on your website and on sky accessories store(who are offline and if you call the number they say they don't sell nowtv products and to contact you) which I'm not doing. So how do I order a new smart stick remote with voice control from you 

Pallab (08/03/2021, 22:39:10): Hello there, Good Evening! 

Pallab (08/03/2021, 22:39:28): may I have the name and the email address on your email address on your NOW TV account? 

null (08/03/2021, 22:40:43): What for, I just need an order form for a new remote 

Pallab (08/03/2021, 22:41:40): I understand just to address you on the chat. 

Pallab (08/03/2021, 22:42:12): Are we still connected? 

null (08/03/2021, 22:42:35): Yes, where the form or link to order from you 

Pallab (08/03/2021, 22:43:21): I am sorry to say but we are currently out of stock, so I request you to please have patience until we are back in stock. 

null (08/03/2021, 22:43:59): 8 months of waiting is that enough patience 

Pallab (08/03/2021, 22:44:47): I hope you are aware that the NOW TV Stick is in high demand so customers have purchased the NOW TV Stick is a very huge scale and though all the accessories are also out of Stock. 

Pallab (08/03/2021, 22:45:11): Can you please help me with the reference number for the first time you have contacted before 8 months? 

null (08/03/2021, 22:45:35): I don't need the stick, I need a remote 

Pallab (08/03/2021, 22:45:45): I understand hence I have mentioned the accessories as well. 

null (08/03/2021, 22:47:08): I've contacted you twice a month for 8months and it's always the same answer, we don't know when we will have more stock, please check back later.  8 months of the same script rubbish and no real answers 

Pallab (08/03/2021, 22:47:12): Ah I see, I am sure you have definitely have the contact reference number. Also I request you to please help me with the date you have contacted twice. 

Pallab (08/03/2021, 22:47:26): I am sorry if you feel this way. 

Pallab (08/03/2021, 22:48:06): But trust me we were in stock until Dec and we were helping our customer with the remote who were facing technical issue with it. 

Pallab (08/03/2021, 22:48:38): I wish you could have contacted us then, we would have definitely helped with a NOW TV Stick remote. 

null (08/03/2021, 22:48:43): 8X2=16 times at least that I've contacted you 

Pallab (08/03/2021, 22:49:06): Can you please help me with the contact reference number that you have contacted? 

null (08/03/2021, 22:49:14): you weren't in stock in December, don't lie 

null (08/03/2021, 22:50:01): I have copies of chat transcripts from before then that say you don't have stock 

Pallab (08/03/2021, 22:50:14): Ah, I am sure then you must also have the case reference number as well. 

Pallab (08/03/2021, 22:50:33): Please help me with it and also with the name and the email address. 

null (08/03/2021, 22:51:41): Let me  find the oldest one and I'll copy and paste it here for you to read 

Pallab (08/03/2021, 22:51:44): Sure, meanwhile please help me with the name and the email address. 

Pallab (08/03/2021, 22:51:50): Sure I will read it till then. 

Pallab (08/03/2021, 22:52:34): I need the details so I can check the previous contacts. 

null (08/03/2021, 22:52:35): you don't need my details until you can provide me with a replacement remote 

Pallab (08/03/2021, 22:52:44): So I request you to please help me with the details. 

null (08/03/2021, 22:53:07): I never log in because you always say the same rubbish 

Pallab (08/03/2021, 22:53:36): I am sorry if you feel the same, you do not have to login, just need to check the chat I can access the contact from my end with the name and the email address. 

Pallab (08/03/2021, 22:54:32): Are we still connected? 

null (08/03/2021, 22:56:12): Dishanth (21/11/2020, 21:50:48): I do understand you but as the devices are out of stock currently so in this case you can purchase the device from our authorised retailers as given above. 

null (21/11/2020, 21:52:14): Why would I spend more on a replacement remote than I would  buying a brand new stick and remote together 

Dishanth (21/11/2020, 21:52:26): You can just purchase the remote from them. 

null (21/11/2020, 21:53:02): Again, why would I buy just a remote for more than a new stick and remote 

Pallab (08/03/2021, 22:56:46): Ah I see the date it is mentioned November. 

null (08/03/2021, 22:57:18): Now tell me again you had stock in December???? 

Pallab (08/03/2021, 22:58:02): Okay, as you feel that we can help you, the best I can do is please try to purchase a NOW TV Stick remote from our website, if incase the order gets placed I will process the refund if any amount gets deducted. 

null (08/03/2021, 23:00:18): Prasad (25/11/2020, 19:44:11): Apologise as the NOW TV devices are out of stock on the website. 

null (25/11/2020, 19:44:36): When are you getting more in stock 

Prasad (25/11/2020, 19:44:43): In this case, I would request you to contact our authorised retailer for the replacement. 

Prasad (25/11/2020, 19:45:06): For the current moment we do not have any updates. 

Pallab (08/03/2021, 23:00:39): Okay, as you feel that we can help you, the best I can do is please try to purchase a NOW TV Stick remote from our website, if incase the order gets placed I will process the refund if any amount gets deducted. 

null (08/03/2021, 23:01:10): How can I place an order with you on your website when you don't have any stock or know when you will have any more stock 

Pallab (08/03/2021, 23:01:45): That is what I am trying to explain, we would have placed an order for you if we were in stock. 

null (08/03/2021, 23:02:22): You have just said 

null (08/03/2021, 23:02:42): the best I can do is please try to purchase a NOW TV Stick remote from our website 

null (08/03/2021, 23:03:01): How can I purchase one if you don't have any 

Pallab (08/03/2021, 23:03:20): Yes, it was 'as you feel that we can help you, the best I can do is please try to purchase a NOW TV Stick remote from our website, 'if' incase the order gets placed I will process the refund if any amount gets deducted.' 

Pallab (08/03/2021, 23:03:30): I have mentioned "if" 

null (08/03/2021, 23:04:05): you don't understand 

Pallab (08/03/2021, 23:04:20): I understand I am trying to explain you/ 

null (08/03/2021, 23:05:05): I clicked the link on your website to purchase a replacement remote from you, it sent me here to order one and all you are doing is telling me to order one, how can I when you won't tell me how to order it from you 

Pallab (08/03/2021, 23:05:47): Yes, it send here so we can inform to have patience as we are out of stock. 

null (08/03/2021, 23:07:02): You've just told me to order, so if, IF,"if" you get any you will process the refund etc etc 

null (08/03/2021, 23:07:16): how can I order if you won't let me 

Pallab (08/03/2021, 23:07:37): Yes, if you feel that I can help you and I am not so you can try it by yourself as you do not trust that we are out of stock. 

null (08/03/2021, 23:08:23): how can I order it by myself from you when you won't tell me how to order one 

Pallab (08/03/2021, 23:09:10): It is not we are not allowing, it is because are not having it manufactured. 

null (08/03/2021, 23:09:24): why aren't you making more 

Pallab (08/03/2021, 23:09:50): I cannot comment on that. 

null (08/03/2021, 23:11:22): Yes you can, you told me earlier on that you were waiting on an update on when you will have more stock, you have just said there won't be any more stock as you aren't making anymore. So one of those is a lie 

Pallab (08/03/2021, 23:12:08): I have not mentioned that we will never make it, I aid I cannot comment on that that when we will be in stock back. 

null (08/03/2021, 23:13:19): you clearly just said you are not having it manufactured, that says you aren't making it. Stop lying and tell the truth 

Pallab (08/03/2021, 23:13:37): As of now. 

null (08/03/2021, 23:14:11): So what is the truth, are you not manufacturing anymore? 

Pallab (08/03/2021, 23:14:51): We will manufacture, but cannot comment when it will be back in stock. 

null (08/03/2021, 23:16:00): You said 5 minutes ago you are not manufacturing it, now you say you are, one of those is a lie again 

Pallab (08/03/2021, 23:16:26): Yes, I have said we will manufacture it, not used any words like we will not manufacture. 

null (08/03/2021, 23:16:54): It is not we are not allowing, it is because are not having it manufactured.

Pallab 

null (08/03/2021, 23:17:01): 11.08 

null (08/03/2021, 23:17:12): Your words 

null (08/03/2021, 23:17:32): not having it manufactured 

Pallab (08/03/2021, 23:18:27): Yes, I meant it is not manufacture currently but we will do it in future. 

null (08/03/2021, 23:19:00): so how can you say there will be stock soon if you aren't making any products 

Pallab (08/03/2021, 23:19:26): Because it is an on going device which will be in stock soon. 

null (08/03/2021, 23:20:09): how can it be in stock soon if you aren't making it right now but only in the future 

Pallab (08/03/2021, 23:20:11): We will make it soon. 

null (08/03/2021, 23:20:47): so you have been out of stock for 8 months and didn't think to make any more in that time 

Pallab (08/03/2021, 23:21:02): I cannot comment on that as it a business call. 

null (08/03/2021, 23:21:34): I'm your customer, I want to know the answer to that 

Pallab (08/03/2021, 23:22:49): I will wait as we are out of stock and definitely give you the name so you can check the previous contacts. 

null (08/03/2021, 23:23:10): What? 

null (08/03/2021, 23:24:35): Answer me one question 

Pallab (08/03/2021, 23:25:35): Like I mentioned previously this is a business decision, the only I am able to provide is that we will be soon have the NOW TV Stick remote in stock. 

null (08/03/2021, 23:26:23): You will soon have the smart stick remote. Only when you decide to make more in the future though 

Pallab (08/03/2021, 23:26:25): But I cannot comment when will be the date. 

Pallab (08/03/2021, 23:26:39): I cannot comment on that as it a business call. 

Pallab (08/03/2021, 23:27:06): Is there anything else I may assist you apart from this? 

null (08/03/2021, 23:27:11): You can say it's soon but you can't say a date 

null (08/03/2021, 23:27:28): yes there is something else you can help with 

Pallab (08/03/2021, 23:27:57): I have already given you the information that is available with me, for any further information you can keep an eye on our website. 

null (08/03/2021, 23:28:30): Same old scripted spiel, that actually you've been saying for 8 months 

Pallab (08/03/2021, 23:29:46): Well in that case I will have to check the previous contacts so I can see when it was informed that the stock is unavailable. 

Pallab (08/03/2021, 23:30:00): Please help me with the name and the email address. 

null (08/03/2021, 23:30:48): I've shown you two that are November and before that you told me you had stock in December so that's a big fat whopper of a lie right there 

Pallab (08/03/2021, 23:30:51): Yes, I appreciate that, bu I would need the previous contacts than November. 

null (08/03/2021, 23:31:22): so you are admitting you lied to me 

Pallab (08/03/2021, 23:31:54): I am sorry if you feel like that way, I am just trying to give you the information. 

null (08/03/2021, 23:32:22): False information or as others would call it a lie 

Pallab (08/03/2021, 23:32:46): I am sorry if you feel that way, 

Pallab (08/03/2021, 23:33:11): May I know from where have you purchase the NOW TV Stick? 

null (08/03/2021, 23:33:38): I told you that right at the start of the conversation 

Pallab (08/03/2021, 23:35:05): Alright, may I know whether you have performed any technical step to sort this issue? 

null (08/03/2021, 23:36:14): all your troubleshooting tips don't work 

Pallab (08/03/2021, 23:36:56): May I know what all steps did you performed? 

null (08/03/2021, 23:37:23): All the ones in your troubleshooting guide on how to fix a faulty remote 

Pallab (08/03/2021, 23:38:01): Can you [please help me with the link where you got the troubleshooting steps. 

null (08/03/2021, 23:38:15): On the nowtv website 

null (08/03/2021, 23:39:22): You know, the place you would look for help with a product from nowtv 

Pallab (08/03/2021, 23:39:46): I request you to please help me with the link so I can be sure. 

null (08/03/2021, 23:40:28): are you telling me you need a link to the troubleshooting guides on your own website?!?!?! 

Pallab (08/03/2021, 23:40:52): No I just asking you to please help me with the link where you got the troubleshooting steps. 

null (08/03/2021, 23:41:07): On 

null (08/03/2021, 23:41:12): the 

null (08/03/2021, 23:41:20): nowtv 

null (08/03/2021, 23:41:27): Website 

Pallab (08/03/2021, 23:41:38): Thank you for the information, can you help me with the link? 

Pallab (08/03/2021, 23:41:57): Of the page on the website where there are steps. 

null (08/03/2021, 23:42:22): in the help section and the community section 

null (08/03/2021, 23:42:44): it's your own website, don't you know what's on it 

Pallab (08/03/2021, 23:43:12): Yes I am aware I just want to be sure which you have performed. 

null (08/03/2021, 23:44:09): If you read my response to the question when you first asked it, I tried all of your troubleshooting tips laid out in your help pages on your own website 

Aniket (08/03/2021, 23:44:42): Thanks for contacting NOW TV, you are talking to Aniket. Can I start by taking your full name and email address, please? 

null (08/03/2021, 23:45:12): are you being serious 

null (08/03/2021, 23:45:50): I've been passed over to someone else 

null (08/03/2021, 23:46:37): and now you're ignoring me 

Aniket (08/03/2021, 23:47:00): I apologise for the chat disconnection. 

Aniket (08/03/2021, 23:47:15): Let me check the above query while I read the chat conversation. 

null (08/03/2021, 23:47:35): please explain why I was passed over to you 

Aniket (08/03/2021, 23:47:53): The chat was disconnected due to poor network connection. 

null (08/03/2021, 23:48:17): really?! There's nothing wrong with my connection 

null (08/03/2021, 23:50:10): seems more like the person I was talking to didn't know what they were doing, lying to me, not helping etc 

Aniket (08/03/2021, 23:51:09): I am sorry, I have gone through the above query and I can see the previous have gave you all the possible information. 

Aniket (08/03/2021, 23:51:11): I hope the information helps, as we are out of Stock due to high demand we are unable to help you with a new NOW TV Stick remote. 

Aniket (08/03/2021, 23:51:12): I request you to please have patience and get back to us with when the NOW TV Stick remote is in stock.

I hope you understand, take care stay safe and have a beautiful night 🙂