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cokey
Occasional Poster

Nowtv keeps freezing on multiple devices for the last couple of weeks

Since the new format, nowtv keeps freezing so we haven't really used it much the last couple of weeks because you have to exit the app to get it working again which is getting boring.

never have these problems with Netflix  and checked signal, all is fine.

i have even tried logging out them logging back in but no joy

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Ranj-S
NOW TV Team (Retired)

Re: Nowtv keeps freezing on multiple devices for the last couple of weeks

Hi @cokey

 

Thanks for getting in touch, sorry to hear you've had a poor experience recently. So we can try and get you up and running again. Can you let me know which device you've used and the trouble shooting steps you've tried. 

 

We look forward to hearing from you.

 

Regards

Ranj

NOW TV Team

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cokey
Occasional Poster

Re: Nowtv keeps freezing on multiple devices for the last couple of weeks

Thanks for the reply,
I have had the same problems with Lg tv app and on the PS3 and ps4
To try and resolve the problem I have tried logging on and off, checked the download and upload speeds and also unplugged the Internet from the wall and waited a minute before switching everything back on.
Out of ideas now as the Internet is fine with everything else eg. (Gaming, browsing,YouTube, Netflix ect)


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Ranj-S
NOW TV Team (Retired)

Re: Nowtv keeps freezing on multiple devices for the last couple of weeks

Hi @cokey

 

Thanks for getting in touch, sorry to hear you've had issues. Have you tried deleting then re-installing the app on all the devices? Also can you try clearing the NOW TV game data on the PS consoles and let us know how you get on.

 

Have you tried a wired connection? 

 

Cheers

Ranj

NOW TV Team

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cokey
Occasional Poster

Re: Nowtv keeps freezing on multiple devices for the last couple of weeks

Yeah my, ps4 is hard wired with a short cable

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