Since the 26th September I've been having a problem with the NowTV player. At the moment when I click to watch something the NowTV player loads up for a few seconds and then disappears. For a few days prior to this when I was watching something it would stop and then I'd have to load the player again until it just stopped playing anything.
I'm using the NowTV on a laptop and I've uninstalled and reinstalled the player five times and I still have the same issue. I've deleted the cookies on my computer and reset my router to see if that might help but it hasn't. Is there a way I can fix this?
My problem is not quite the same but I cannot get NOWtv to work on my windows 10 pc even though I can access their site and sign in ok. I have a BT broadband and tv box and it works ok on the tv. My pc plays uktv,my5,itvhub,bbciplayer and youtube but will only play trailers of films on NOWtv. Exchanging emails with them has been a waste of time, very disappointing!
FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.