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q_johnny
Advocate

NowTV Broadband and calls

I've ordered and switched to NowTV Broadband and calls.

It went live on Monday 15th February but o phone line, still no pone line. Ring the number and it rings but just not at my end. No tone on phone, tried different phones.

Tried contacting NowTV via their help centre but all I can get is their bot that does absolutely nothing other than making my blood boil.

Does anyone have a contact number for NowTV technical so I can report this and get it fixed! I'm working from home and losing work. 

If I knew that there wasn't a way to contact NowTV customer services not even an email address, I would never have switched over from Virgin Broadband and phone.

 

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gavs82008
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Re: NowTV Broadband and calls

5 Replies
gavs82008
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Re: NowTV Broadband and calls

schnapps
Legend 5
Legend 5

Re: NowTV Broadband and calls

Hi @q_johnny 

 

Have you tried phoning out on the landline to your mobile ?

 

If so, is the number that comes up on your mobile the number NowTV have given you when you signed up (just in case the BT Openreach engineer has crossed the telephone wires at the cabinet).

q_johnny
Advocate

Re: NowTV Broadband and calls

The problem is that there is no dial tone on the landline, even when using a brand new phone (to make sure it wasn't the handset)

 

Have now managed to speak to someone at NowTV thanks to a link given here and they're going to contact BT Openreach tomorrow

q_johnny
Advocate

Re: NowTV Broadband and calls

Thanks, have now managed to speak to them.

 

Extremely grateful to your quick message.

gavs82008
Legend 5
Legend 5

Re: NowTV Broadband and calls

@q_johnny 
Excellent, glad to hear your getting it resolved!