21-03-2021 9:39
I have a roku stick. Everything else works but when I click on now tv the logo comes up, the screen goes black and it goes back to the home screen without opening.
21-03-2021 15:47
For live chat you can use this link, just click “chat online”.
https://help.nowtv.com/article/how-to-submit-a-complaint
@Anonymous User @ettyg
you can also send an email to customer support, address is in the below picture.
21-03-2021 18:02
Online guy said he would escalate it to technical team
21-03-2021 18:24
Mine doing the same. Only done it since background changed to green colour
21-03-2021 21:32
Brilliant! Typical of today
21-03-2021 21:29
So much for customer relations.
21-03-2021 12:13 - edited 21-03-2021 12:14
Over on Twitter NOW are saying on their last two tweets i have seen that they reckon they have sorted out the Roku Players and asking customers to try another update by going to Settings > System > System Update.
I don't know if their two latest Tweets are true or not because my Roku Stick Plus had the update a few days ago and the NOW App opens and runs for me.
Might be worth trying the update, just in case their Tweet is accurate.
21-03-2021 12:38
I just tried updating again but still now working on my Roku stick. App is there but only opens briefly and the closes again.
21-03-2021 12:38
Seems like the problem is still there.
Seen some more NOW tweets since my last post above and they are now saying still being looked at by their Tech Dept and for Roku owners effected to contact live chat.
Might be worth trying a System Update on your Roku Players every couple of hours to see if anything is pushed out by NOW.
21-03-2021 14:00