Now tv keeps defaulting to the home screen

[Anonymous User]

I have a roku stick. Everything else works but when I click on now tv the logo comes up, the screen goes black and it goes back to the home screen without opening.

[gavs82008]

@ettyg 

For live chat you can use this link, just click “chat online”. 
https://help.nowtv.com/article/how-to-submit-a-complaint

@Anonymous User @ettyg 

you can also send an email to customer support, address is in the below picture.

 

[Anonymous User]

Online guy said he would escalate it to technical team 

[Anonymous User]

Mine doing the same. Only done it since background changed to green colour

[Anonymous User]

Brilliant! Typical of today

[Anonymous User]

So much for customer relations. 

[Anonymous User]

I have exactly the same issue! I have triend to reinstall the app twice... Now TV is not working on ROKU! 

[schnapps]

Over on Twitter NOW are saying on their last two tweets i have seen that they reckon they have sorted out the Roku Players and asking customers to try another update by going to Settings > System > System Update.

I don't know if their two latest Tweets are true or not because my Roku Stick Plus had the update a few days ago and the NOW App opens and runs for me.

Might be worth trying the update, just in case their Tweet is accurate.

[Anonymous User]

I just tried updating again but still now working on my Roku stick. App is there but only opens briefly and the closes again.

[schnapps]

Seems like the problem is still there.

Seen some more NOW tweets since my last post above and they are now saying still being looked at by their Tech Dept and for Roku owners effected to contact live chat.

Might be worth trying a System Update on your Roku Players every couple of hours to see if anything is pushed out by NOW.

[Anonymous User]

Thanks. I'll try, though it beats me why this is only happening on NOW TV.