19-01-2018 19:47
19-01-2018 19:51
@Anonymous User Can't help with the TV guide disappearing (some other people report that and I don't know why it happens) other than suggesting you try a forced software update next time instead of a factory reset (less hassle as you don't have to enter all your details in again).
For The Voice though are you using ITV Hub? It's there for me, try going all the way down to the A-Z section and looking under T (for The) not under V.