04-10-2020 18:09
I've just had a message on my now tv saying the box I have had for years since I joined now tv will not work after 6th October... any idea why? Or what will happen to my subscription payments, will they end if I cant use it?? Thanks 🙂
04-10-2020 18:44
Hi @Anonymous User
My understanding is that the old white boxes are struggling to cope with the latest and future Apps, where it's a bit long in the tooth nowadays being 7 to 8 years old and the electronic hardware is now underpowered and technology moves on in the fast lane.
Get in touch with NowTV live chat to see if they will offer you a free Stick should the old white box be your primary NowTV streaming device.
Here's a link below to find the green chat button.
https://help.nowtv.com/article/how-to-submit-a-complaint
If you don't want to continue with your NowTV subscription, then cancel it and if you are on a long term voucher offer then contact live chat for some sort of refund.
06-10-2020 12:21
Does anyone know if the whole box will stop working or just the now tv apps? I tend to use the box more for other free apps
06-10-2020 19:49
I’ve had this too!
06-10-2020 22:29
@Anonymous User
I’m told the box will stop working, period.
Though no doubt someone who has one will shortly report on this.
If so, it might seem a bit mean, but at least it will keep things clean.
06-10-2020 22:29 - edited 06-10-2020 22:30
Dup, please ignore.