‎01-08-2021 14:27
Hello,
I'm having trouble with all apps on my now tv box.
everything seems to be lagging, when the people are talking it doesn't match with th sound of words. If that makes any sense.
on now TV movies it works perfectly but on all the apps I just end up getting annoyed and not bothering.
it also makes a shutter sound at the same time as not matching what the person is saying. The whole thing is out of sync.
can anyone help?
Solved! Go to Solution.
‎01-08-2021 16:29 - edited ‎01-08-2021 16:31
Hi @Anonymous User
If you are encountering lip sync, then a couple of things you can try.
1. Go into the NOW Box Audio settings and see if setting to Stereo makes any difference (assuming you are not using Boost with a 5.1 sound system).
2. Don't know if this feature is still available on the NOW box, but when watching NOW or Netflix content, press the star button on the remote and play around with the Volume option settings.
3. If your television has in its Audio Settings an option to change the audio lip sync delay time, then see if changing the time delay makes any difference.
4. Sometimes rebooting your Router fixes audio sync problems on Apps.
‎01-08-2021 14:36
@Anonymous User
Is this the black box or smart box?
Are you connected via Wi-fi or Ethernet?
Have you tried to unplug the box and also your router for a few minutes?
‎01-08-2021 15:22
Black box
WiFi
tried unplugging both
‎01-08-2021 15:38
@Anonymous User
Are you able to connect it via Ethernet?
Worst case you can set the NOW box back to factory settings as this often squashes bugs on the system.
https://help.nowtv.com/article/hard-factory-reset-now-box-stick
‎01-08-2021 16:29 - edited ‎01-08-2021 16:31
Hi @Anonymous User
If you are encountering lip sync, then a couple of things you can try.
1. Go into the NOW Box Audio settings and see if setting to Stereo makes any difference (assuming you are not using Boost with a 5.1 sound system).
2. Don't know if this feature is still available on the NOW box, but when watching NOW or Netflix content, press the star button on the remote and play around with the Volume option settings.
3. If your television has in its Audio Settings an option to change the audio lip sync delay time, then see if changing the time delay makes any difference.
4. Sometimes rebooting your Router fixes audio sync problems on Apps.
‎01-08-2021 17:45
Thank you, setting to stereo as seemed to work 🥳
‎25-01-2024 14:20
@Anonymous User how did you access the now box audio settings please?
‎26-01-2024 14:41 - edited ‎26-01-2024 14:41
@Greyhound wrote:
@Anonymous User how did you access the now box audio settings please?
‘Anonymous User’ means the poster has left the Community 😢
‎26-01-2024 15:21
https://help.nowtv.com/article/how-to-adjust-audio-settings