@Anonymous User
For TV passes it is possible as I had mines changed when I joined years ago. Best option is to fill in a form detailing what you would like.
https://help.nowtv.com/complaints/tv
As for broadband, I certainly can't see it being an issue if you use the free-from number on the link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
Whilst I appreciate these are "complaints" forms, it is the only way to get in touch due to Live chat being down thanks to COVID
FYI that I do not work for NOW, just a NOW customer trying to help
