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Skegger
Advocate

Now TV will not launch on Roku Express

Now tv has performed

an update on Roku Express but now the app won’t launch. I have switched off , rebooted , removed and added now tv , performed software update via secret menu but still Will not lunch. It also does not show on Home Screen. Roku simply beeps when I try and launch  app after from the install screen. 

1 Solution
Mark_Weinreb
Legend 5
Legend 5

@MorelloCherry NowTV have acknowledged the problem, and are working on a fix. In the meantime, if you do a software update on the affected device, if should roll back to a stable version.

 

Please let us know if it works.

View solution in original post

57 Replies
JFS
Mentor

Now TV is advertised as available on all versions of roku. As it clearly is not I believe you are entitled to a refund regardless of whether you can access it via another device
Dragonlady11
Advocate

Now will not let us open it on our ruko sticks it was OK just stopped working ;please help getting annoying when grandchildren are here

Jcpt
Advocate

I had this problem for literally the past week, I was able to watch about 5 minutes of my programme on hayu or the entertainment package and it would stop to buffer and then go off and eventually say ‘now tv unavailable’ and have pressed the reset button Atleast 3 times each day to try to get it to work. However this morning turned it on and the whole system had updated, I turned my whole internet off & on again and it’s worked like a dream!!  No problems since and the whole system has done it’s update and looks complete different and fresh. Hope this helped! Xx

Ayule84
Advocate

We have been experiencing the same problem for the last 24 hours. It looks as if the app has updated itself as it has the 'new' look to it. I have tired unplugging, rebooting, updating, uninstalling and reinstalling but the app won't load at all. It's still on my home screen but I just can't access it at all. Did anyone find a solution? 

Amtrakuk
Scholar

Had the update on 19th March on my Roku express, Now TV app doesn't launch.  Followed Roku advise of removing app, restarting and reinstalling - Not worked.   Tried checking for Updates on the Roku - no updates available.   Tried logging in to Nowtv and removing my stick from devices, removed app from my Roku stick, rebooting Roku, rebooting Roku, Reinstalling NowTV app - still crashing.

 

As Roku and the app says the developer is BSKYB.    Please can you sort out this as I used NowTV a lot.

 

Version available 6.4.2 / Mar 19 2021

gavs82008
Legend 5
Legend 5

@Amtrakuk 

So Now TV is no longer called Now TV, it was rebranded to "NOW", this was done as part of the update last week. 

 

Looks like multiple devices including Roku have been affected. 

 

This is a customer forum, so your post will only really be seen by other customers like you and me. You are best to contact NOW directly, either via Live chat or email. 

 

Live chat, just click on "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Email address for customer support found in below picture.

Now TV customer service.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
MorelloCherry
Mentor

Help!

 

I've had the same problem since the update.  I click on the 'go to solution' button and it takes me back to the chat.  

 

aaaagh!

 

thank you

schnapps
Legend 5
Legend 5

Looks like NOW have rolled back the software on the NOW App on my Roku Stick model EU3500.

 

Went into the Stick Settings > System > System Update and there was a software update available.

 

Seems NOW have stuck with the new rebrand NOW looking App icon, but when you now open it up it takes you to the older previous UI.

 

Haven't got sufficient device slots on my account to test it running, but a quick navigate around the old style UI seems fine from my quick check.

Mark_Weinreb
Legend 5
Legend 5

@MorelloCherry NowTV have acknowledged the problem, and are working on a fix. In the meantime, if you do a software update on the affected device, if should roll back to a stable version.

 

Please let us know if it works.

Strom21
Advocate

Have tried everything and Now will not play on Roku!

commanda6
Legend 5
Legend 5

Hi @Strom21 

please perform a software update on your Roku device. This should roll your device back to the previous version of the app. 'Now', for the time being, have taken the decision to roll back to the earlier version of the app on devices where people are having issues

 

Do this by going to

settings > system > system update

 

Hope this helps😀


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
missmyrtle
Advocate

Same for me, I have even gone through the steps to update my Roku this evening...and still getting the same Sorry, temporarily unavailable. Tomorrow it will have been 3 weeks since I was able to use the Now App on my Roku, I have now cancelled my monthly payment. Hope you have better luck.

Amtrakuk
Scholar

If there is no updates, remove the app, reboot your Roku and reinstall.

Check the Date on the app, it should say 31st March.

Justafella
Mentor

Hi

 

Now 'TV' has been broken on my Roku 3 for a long time -- pretty much since the new vile colour scheme and branding.

 

I get the message 'Sorry, Now TV is currently unavailable.'

 

Reinstalled restarted updated firmware and still nothing.  The latest version of Now installed is 6.4 build 3.

 

I can only watch over Chromecast to my TV as they don't even support my Nvidia Shield Android TV box. Sometimes the casting just stops and the App crashes out.

 

If it wasn't for the 50% discount I get every time I go to cancel my Cinema and Entertainment passes, I'd probably have given up ages ago.  It's becoming poor value even at half the price!

 

 

schnapps
Legend 5
Legend 5

Hi @Justafella 

 

Sometimes a third party ad blocking software will cause the error message "Sorry NOWTV is Currently Unavailable".

 

This seems to have happened since the latest NOW rebrand software (so far only seen it reported on certain devices ie NOW, Roku, Apple TV).

 

If you are using a third party ad blocking software on your Router see if disabling it gets you past the error message.

 

Another thing that pops up this error message, is a VPN or a Rogue IP address outside the UK (sometimes unplugging the power for 20 minutes on your Router will allow your Router to automatically acquire a new IP address).

gavs82008
Legend 5
Legend 5

@Justafella 

Just to follow up from the sound advise by @schnapps there is also the worst case scenario of setting the stick back to factory settings.

 

Its a bit of a long shot and extreme but might work. 

FYI that I do not work for NOW, just a NOW customer trying to help