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Anonymous User
Not applicable

Now TV stick

Hi wonder ignorance anyone can help 

I have just purchased a Now TV stick 

brought it in one of the shops that sell them paid £20

reading the box it said it came with movies  

Pass for 1 month.

upon installation it said I had to give my bank details to activate the stick! 

I did this but I don’t want movies as I already have Netflix.

i have cancelled the direct debit this morning but my question is 

Will I still be charged for the movies this month seeing as it was included in the purchase price?? 

Thanks 

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

If the answer to both questions with the links I sent is no active memberships and no up and coming payments. Then you will not get charged. 

 

If you want peace of mind, head onto Live chat and confirm with NOW staff. Just click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Anonymous User 

When you go to this link, do you have any "active memberships"?

https://www.nowtv.com/gb/account/membership

 

You can also check out this link for up and coming payments. 

https://www.nowtv.com/gb/account/payments

 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

No 

never had Now TV  so had to create a membership did that fine no issues and no issues with using the stick 

very simple set up 

just don’t want to be charged for something I don’t want and it was already included in the price of the stick. 

Sorry should have mentioned have checked account and it says it’s been cancelled 

the first payment should have been due next month. 

Just looking for clarification if it will charge me for this month 

 

gavs82008
Legend 5
Legend 5

@Anonymous User 

If the answer to both questions with the links I sent is no active memberships and no up and coming payments. Then you will not get charged. 

 

If you want peace of mind, head onto Live chat and confirm with NOW staff. Just click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help