18-03-2021 10:35
Hi wonder ignorance anyone can help
I have just purchased a Now TV stick
brought it in one of the shops that sell them paid £20
reading the box it said it came with movies
Pass for 1 month.
upon installation it said I had to give my bank details to activate the stick!
I did this but I don’t want movies as I already have Netflix.
i have cancelled the direct debit this morning but my question is
Will I still be charged for the movies this month seeing as it was included in the purchase price??
Thanks
Solved! Go to Solution.
18-03-2021 10:46
@Anonymous User
If the answer to both questions with the links I sent is no active memberships and no up and coming payments. Then you will not get charged.
If you want peace of mind, head onto Live chat and confirm with NOW staff. Just click "chat online".
https://help.nowtv.com/article/how-to-submit-a-complaint
18-03-2021 10:40
@Anonymous User
When you go to this link, do you have any "active memberships"?
https://www.nowtv.com/gb/account/membership
You can also check out this link for up and coming payments.
https://www.nowtv.com/gb/account/payments
18-03-2021 10:43 - edited 18-03-2021 10:46
No
never had Now TV so had to create a membership did that fine no issues and no issues with using the stick
very simple set up
just don’t want to be charged for something I don’t want and it was already included in the price of the stick.
Sorry should have mentioned have checked account and it says it’s been cancelled
the first payment should have been due next month.
Just looking for clarification if it will charge me for this month
18-03-2021 10:46
@Anonymous User
If the answer to both questions with the links I sent is no active memberships and no up and coming payments. Then you will not get charged.
If you want peace of mind, head onto Live chat and confirm with NOW staff. Just click "chat online".
https://help.nowtv.com/article/how-to-submit-a-complaint