My NOW TV has just frozen today and there is a light blue light on. I have changed the batteries on the remote but it is not doing anything. I can’t even reset the settings on the tv as it won’t navigate to anywhere. What shall i do?
Is this on the Now TV stick?
How is your stick receiving power? Is it connected to a plug or in the USB on the TV?
If it’s in the TV, you can always try via a plug.
As a suggestion you could perform a hard factory reset.
Are you using a NowTV Freeview Smart Box like the photo below or another device ?
Have you tried rebooting both the box and your Router by unplugging the power for about a minute ?
If it's the NowTV box has the photo, then have you flipped the box over and held in the small reset button on the bottom of the box for about 15 to 20 seconds ?
This will then factory reset the box and you will have to setup the box again from scratch using your existing account details.
NCIS Los Angeles appears to be currently broken according to the NowTV reply in this linked thread below.