02-09-2020 19:07
Hiya
Im new to Now Tv and really impressed so far, except whenever I click TV guide on the remote, when I start navigating down the channels, it jumps to the apps screen.
If I then press TV Guide again, it works ok.
However, after watching something and pressing TV guide again, the problem occurs again and back to apps screen.
Software checked and up to date, rebooted device and done a factory reset.
Anyone else having the same problem?
Thanks in advance!
Solved! Go to Solution.
02-09-2020 19:23
Hi @Anonymous User
You are not alone with the bug that forces you onto the My Apps screen page, where there are many customers on the Forum who have reported it (including myself).
NowTV are aware of it and currently looking at a possible fix.
01-10-2020 11:10
Hi @Anonymous User
If you are having trouble getting through to live chat or don't like the way the live chat service works, then from the link below send them a message using the blue highlighted Web Form.
11-10-2020 16:01
now tv tv guide now and next not loading this new ui sofware update .
up to new software all was working ok
21-04-2021 19:01
I am new to Now TV and thought it was me, reassuring to know it wasn't. Wondering though how long I t will be before they fix this problem.