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Anonymous User
Not applicable

Now TV Stick TV Guide Issues

Hiya

 

Im new to Now Tv and really impressed so far, except whenever I click TV guide on the remote, when I start navigating down the channels, it jumps to the apps screen. 

If I then press TV Guide again, it works ok. 

However, after watching something and pressing TV guide again, the problem occurs again and back to apps screen. 

Software checked and up to date, rebooted device and done a factory reset. 

Anyone else having the same problem? 

Thanks in advance! 

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

You are not alone with the bug that forces you onto the My Apps screen page, where there are many customers on the Forum who have reported it (including myself).

 

NowTV are aware of it and currently looking at a possible fix.

View solution in original post

12 REPLIES 12
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

If you are having trouble getting through to live chat or don't like the way the live chat service works, then from the link below send them a message using the blue highlighted Web Form.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

Anonymous User
Not applicable

now tv tv guide now and next not loading this new ui sofware update .

up to new software all was working ok 

Anonymous User
Not applicable

I am new to Now TV and thought it was me, reassuring to know it wasn't. Wondering though how long I t will be before they fix this problem.