16-04-2021 19:13
Hello. I have been a NowTV subscriber for years but have become utterly fed up by the consistent dropping of picture quality on the player both on IOS and Microsoft. I have followed all the advice of your chat team and have seen zero improvement in quality. I subscribe to the highest speed broadband on offer and therefore I cannot see why the picture continuously fails me. Thank you.
Solved! Go to Solution.
16-04-2021 19:40
@Anonymous User
This is a customer forum, so saying “you” won’t get very far.
The picture quality with the NOW player will run at 720p max.
https://help.nowtv.com/article/what-is-highest-streaming-quality-for-my-device
Very annoyingly “Boost” isn’t supported on laptops.
https://help.nowtv.com/article/what-is-now-boost
No. Boost isn't available on any of the following devices that you can watch NOW on:
We're always looking to make Boost available on more devices, so check back regularly to see if your favourite device is supported.
16-04-2021 19:40
@Anonymous User
This is a customer forum, so saying “you” won’t get very far.
The picture quality with the NOW player will run at 720p max.
https://help.nowtv.com/article/what-is-highest-streaming-quality-for-my-device
Very annoyingly “Boost” isn’t supported on laptops.
https://help.nowtv.com/article/what-is-now-boost
No. Boost isn't available on any of the following devices that you can watch NOW on:
We're always looking to make Boost available on more devices, so check back regularly to see if your favourite device is supported.
16-04-2021 20:00
Thanks for your help. I tried three times on the chat function and was cut off every time I explained that the supposed “solution” hadn’t actually solved anything. Infuriating. But at least this lets me know where I stand. I appreciate you letting me know.