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Anonymous User
Not applicable

Normal TV Channels keep freezing

All services working fine apart from

normal TV.  Works in ‘Home’ as a mini TV however, when go to TV guide or try to select a channel, the screen freezes and the box resets.

1 REPLY 1
RoyB
Legend

@Anonymous User 

 

A recent update has put the boxes an hour out, and it causes this.

 

Setting your time zone to Ireland or Portugal seems to fix it for most people.

 

You may need to look at this again shortly, when the clocks go back.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.