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AHHu178
Mentor

No subtitles for SWAT Season 3, Episode 4

Hey 🙂

 

Just wondering about why Episode 4 (of Season 3) S.W.A.T has got no subs. As I am hard-of-hearing, I rely on subs massively. Was hoping that this episode has subs. 

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Izzie-T
NOW TV Team
NOW TV Team

Re: No subtitles for SWAT Season 3, Episode 4

Hi @AHHu178  @RoyB @gavs82008 

 

the Subtitles has been reprocessed and is available now.

 

Thank you.


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

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gavs82008
Legend 5
Legend 5

Re: No subtitles for SWAT Season 3, Episode 4

@AHHu178 

Is this subject to all devices? 

Sorry I’ve already seen the show via Paramount+ in the US.

 

@Izzie-T are you able to assist?


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
RoyB
Legend 5
Legend 5

Re: No subtitles for SWAT Season 3, Episode 4

@AHHu178 

 

What device are you running your Now player on?

 

On a YouView box, for instance, there are no subtitles.

 

Also, is this the most recent episode? I have noticed that sometimes it takes a day or two after first broadcast before that episode on catchup gets subs.


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AHHu178
Mentor

Re: No subtitles for SWAT Season 3, Episode 4

Hey gavs82008,

 

I am currently using NOW on my Samsung A70. I have used other devices and yet there isn't any subs on this specific episode. 

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AHHu178
Mentor

Re: No subtitles for SWAT Season 3, Episode 4

Hey RoyB,

I am using NOW on my Samsung phone.

 

Oh okay, I didn't know that.

 

I initially thought that anyone could add the subs on the episode. This episode of SWAT isn't new, it was uploaded in 2019 and surprisingly it is the only episode that hasn't got the subs. I wish I could share the screenshot for you to see. Sorry!! 

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RoyB
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Re: No subtitles for SWAT Season 3, Episode 4

@AHHu178 


Thats OK, I believe you, and if I didn’t, I’d check this for myself tomorrow morning 😛

 

So there’s none of the usual reasons there are no subs here and @gavs82008 has alerted Izzy T who deals with this sort of stuff, so watch this space….


If my posting answered your question, please click ‘Accept Answer’ on it
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
Izzie-T
NOW TV Team
NOW TV Team

Re: No subtitles for SWAT Season 3, Episode 4

Hi @RoyB  @AHHu178  @gavs82008 

 

Just return to work today, will get this looking into.

 

I can see this ep Subs missing as mentioned.

 

Thank you.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

Izzie-T
NOW TV Team
NOW TV Team

Re: No subtitles for SWAT Season 3, Episode 4

Hi @AHHu178  @RoyB @gavs82008 

 

the Subtitles has been reprocessed and is available now.

 

Thank you.


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

View solution in original post

AHHu178
Mentor

Re: No subtitles for SWAT Season 3, Episode 4

Thank you so much! The subtitles are now on the video and can't wait to watch it soon. I really appreciate your kind support! 

AHHu178
Mentor

Re: No subtitles for SWAT Season 3, Episode 4

Hey @RoyB and @gavs82008 

 

Thank you both for your help in solving this issue. Much much appreciated!

 

Regards.