@Babylashes
Check out this link to determine if the broadband is down in your area, it will also provide some general tips for troubleshooting.
https://help.nowtv.com/article/having-trouble-with-your-broadband
Worst case use this link as it will give you the broadband free from number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
- Give us a call on 08007591213 to speak directly to a NOW TV advisor.
Hopefully calling the team can help resolve your issue.
FYI that I do not work for NOW, just a NOW customer trying to help
