I am new to NowTV, signed up for broadband about a month back.
I have been monitoring my broadband speed since installation and see that download speed does not go beyond 34/35 mbps whereas my contract guarantees it to be a minimum 40 mbps.
Any suggestions on what should be the next course of action ?
I am guessing you have tried splitting the 2.4ghz and 5ghz networks on the NOW Hub 2 Router settings ?
Get in touch with NOW Broadband and if they can't resolve it within 30 days you should be able to leave NOW for another provider without incurring penalties.
I am assuming you have the instructions to split the two wifi networks on the Hub 2 Router ?
Here's the contact details to reach out to the NOW Broadband Team if there is no improvement with the wifi speeds and wifi stability after splitting the two 2.4 & 5ghz wifi bands.