cancel
Showing results for 
Search instead for 
Did you mean: 
plahiri
Advocate

New to NowTV boradband. Speed lower than contracted

Hi All,

I am new to NowTV, signed up for broadband about a month back.

I have been monitoring my broadband speed since installation and see that download speed does not go beyond 34/35 mbps whereas my contract guarantees it to be a minimum 40 mbps.

 

Any suggestions on what should be the next course of action ?

 

Many thanks

4 Replies
schnapps
Legend 5
Legend 5

Hi @plahiri 

 

I am guessing you have tried splitting the 2.4ghz and 5ghz networks on the NOW Hub 2 Router settings ?

 

Get in touch with NOW Broadband and if they can't resolve it within 30 days you should be able to leave NOW for another provider without incurring penalties.

plahiri
Advocate

Thanks for your response! Really appreciated.

I will try splitting the networks to see if that helps.

Best regards,

schnapps
Legend 5
Legend 5

Hi @plahiri 

 

I am assuming you have the instructions to split the two wifi networks on the Hub 2 Router ?

 

Here's the contact details to reach out to the NOW Broadband Team if there is no improvement with the wifi speeds and wifi stability after splitting the two 2.4 & 5ghz wifi bands.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

plahiri
Advocate

I have split the networks and it made no effect.  I have also reset the device to make sure.

I wil contact them on the link you provided for next steps.

Many thanks!