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Anonymous User
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New Ps4 offer

Hello,

I have just signed up to the Ps4 14 day free trial offer and you have taken the money from my account, I was a member previously but didn't t have any warning saying I cannot sign up for the deal nor a warning when you took the money.

I would like to cancel under my cooling off period and my monies returned please, could you inform me on how to do so please
4 REPLIES 4
Anonymous User
Not applicable

You can only have 1 trial for each pass movies, entertainment no matter of any offers posted and it does say in terms and conditions of offer new customers only.

Anonymous User
Not applicable
That's fine, as I said I would just like to use my cooling off period to
cancel, only it is proving not that easy to do
Anonymous User
Not applicable

@Anonymous User the cooling off period doesn't count once you activate your pass, which happens automatically with movie and ents passes.

Anonymous User
Not applicable
Live help - all sorted, cancelled and refunded by a very HELPFUL man.

Every purchase has a cooling off period BTW.

Peace