26-07-2021 12:53
Dear anyone,
I've just received a NOW TV router and I see from the network details that it has duel ID's and 2.4Ghz and 5 GHz.. what's the reason and how do they work?
Kind regards, Steve
Solved! Go to Solution.
26-07-2021 13:06
Hi @Anonymous User
Having a Dual Band Router will take advantage of both 2.4ghz and 5ghz wifi frequencies where you may find on certain devices and location of the room from where the Router is positioned that one band works better than the other.
With the NOW Hub 2 Router you need to split the wifi bands and setup your internet connected devices which works best on either of the two bands.
Otherwise the NOW Hub Router will automatically switch to what the NOW Hub thinks is the best and from my experience causes temporary drop outs.
i find splitting the bands and testing on both 2.4 and 5ghz to find which is more stable for me.
In my case and environment 2.4ghz runs best with my setup.
Here's the instructions how to do it.
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:
27-04-2022 16:32
Hi @Anonymous User
Did you try holding in the reset button on the back of the NOW Hub Router for around 15 seconds and start all over again.
Once you put the Router back to its shipped default settings, give the Router around 5 minutes to settle down.
Also maybe try a different WiFI channel on the NOW Hub as well.
If going around in circles, contact the NOW Broadband Team for further assistance and help.