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BicBasher
Elite

NOW TV Smart DNS block INSIDE the UK!

I had numerous problems today signing into external devices today includng Android/Chromecast and figured out the issue.

 

NOW TV is blocking access to Smart DNS Proxy users, which I had the DNS numbers set at router level.   However as I live in the UK and have legitimate passes, I was being penalised for those who illegally watch NOW TV abroad. 

 

So I had to use a workaround, by using the ISP's DNS servers at router level, so that NOW TV using my phone/Now TV box via wifi see the UK DNS, while the PC and smart tv see the Smart DNS, although it means I can't use the LG TV app at the moment.

 

It seems with the crackdown on using Smart DNS providers from Netflix, Sky/Now TV are doing the same, which is within their right, but also blocking British customers who also use those providers.

Networking Spec - ISP: TalkTalk VDSL2 @ 76mbps | NOW TV Smart Box 4K wired connected, Amazon Fire Stick 4K Wired, Chromecast 3rd Gen WiFi, Samsung Galaxy A50 (Android Pie), Fire Tablet (2018 edition), Dell PC with Windows 10 Home Edition using Now TV Player.
14 Replies
Anonymous User
Not applicable

Re: NOW TV Smart DNS block INSIDE the UK!

For as long as I've know people with active proxies have had issues with NOW TV. Either the proxy routes them to a CDN too far away causing poor bitrates or alarm bells ring at Sky's end and they block you themselves. 

BicBasher
Elite

Re: NOW TV Smart DNS block INSIDE the UK!


@Anonymous User wrote:

For as long as I've know people with active proxies have had issues with NOW TV. Either the proxy routes them to a CDN too far away causing poor bitrates or alarm bells ring at Sky's end and they block you themselves. 


Hi @Anonymous User

 

This was the first time I've had problems with NOW TV while using a Smart DNS provider.  Even more surprising for me at least was that while I could get the Android app to bring up the cast screen on Chromecast, that was it, the Android devices either showed network connectivity problems or the wrong password.  Incidentally it worked still through the NOW TV Box and the PC throughout the issues I had while using the DNS.

 

These providers sell their product on the premise that while using UK services, British providers such as NOW TV should see that I'm still in the UK and not using a data centre somewhere abroad.

Networking Spec - ISP: TalkTalk VDSL2 @ 76mbps | NOW TV Smart Box 4K wired connected, Amazon Fire Stick 4K Wired, Chromecast 3rd Gen WiFi, Samsung Galaxy A50 (Android Pie), Fire Tablet (2018 edition), Dell PC with Windows 10 Home Edition using Now TV Player.
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Anonymous User
Not applicable

Re: NOW TV Smart DNS block INSIDE the UK!

@BicBasher I can see where you're coming from, but the difficulty is in distinguishing between people in the UK or abroad if the setup they're all using is pretty much the same.

 

Because of our agreements with content providers, we have to put those restrictions in place. If we didn't, we wouldn't be able to get the great shows and movies that we do.

 

Hopefully you figure out a permanent way around it that gets everything working 🙂

 

Tom

Anonymous User
Not applicable

Re: NOW TV Smart DNS block INSIDE the UK!

Why would you want to use a DNS Smart Provider in the UK anyway?

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Anonymous User
Not applicable

Re: NOW TV Smart DNS block INSIDE the UK!

@Anonymous User Welcome to forums

 

People use them to view content from other countries.

 

For example NETFLIX USA has far better content than NETFLIX UK

 

Netflix are clamping down on this and PayPal has recently stopped making payments to UnoTelly who provided such a service.

commanda6
Legend 5
Legend 5

Re: NOW TV Smart DNS block INSIDE the UK!

Hi @BicBasher

 

In my household, we use Google (UKs) DNS servers. In fact, Google's DNS servers top list of the best DNS servers to use use in the UK. Have a look at the link below. I've never been Geo blocked by nowTV 

 

http://www.expertreviews.co.uk/networks/1404176/best-dns-servers-in-the-uk

 

to be specific. We have four DNS servers listed in order of preference in our routers settings. The first two are Google's the last two of virgin media's. So devices on DHCP will try and use Google's DNS servers first. Devices on static/fixed IP are set to use Google DNS servers.

 

Our brute it is a bit cleverer than most because it's a custom-built one with PF sense installed Smiley Wink

 

 


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

Re: NOW TV Smart DNS block INSIDE the UK!

I can also recommend using OpenDNS as an alternative to using an ISP's DNS servers.

commanda6
Legend 5
Legend 5

Re: NOW TV Smart DNS block INSIDE the UK!


@commanda6 wrote:

Hi @BicBasher

Our brute it is a bit cleverer than most because it's a custom-built one with PF sense installed Smiley Wink

 


Hi @BicBasher

 

Oh dear, that was supposed to say our router is a bit cleverer than most. But instead you ended up with the double Dutch version Smiley Sad that can sometimes happen when you need to use dictation software to write posts.

 

I do apologise


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
BicBasher
Elite

Re: NOW TV Smart DNS block INSIDE the UK!


@Anonymous User wrote:

@BicBasher I can see where you're coming from, but the difficulty is in distinguishing between people in the UK or abroad if the setup they're all using is pretty much the same.

 

Because of our agreements with content providers, we have to put those restrictions in place. If we didn't, we wouldn't be able to get the great shows and movies that we do.

 

Hopefully you figure out a permanent way around it that gets everything working 🙂

 

Tom


Hi @Anonymous User


The workaround I have works well.   We've moved a long way from the days when NOW TV would buffer at every whim over wifi, so happy to use Chromecast or the NOW TV box to watch.

 

As for the reasons why I use a proxy, it's mainly for watching French tv services as I live in a bi-lingual household.  Watching TF1 or France 2 is as important here as watching Sky Atlantic or Sky Movies through NOW TV.

Networking Spec - ISP: TalkTalk VDSL2 @ 76mbps | NOW TV Smart Box 4K wired connected, Amazon Fire Stick 4K Wired, Chromecast 3rd Gen WiFi, Samsung Galaxy A50 (Android Pie), Fire Tablet (2018 edition), Dell PC with Windows 10 Home Edition using Now TV Player.