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GILLIAN
Advocate

NO BROADBAND

DAY 2 still no broadband, cannot find live chat, service is appalling, changed provider this morning. 😞

1 REPLY 1
gavs82008
Legend 5
Legend 5

@GILLIAN 

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

FYI that I do not work for NOW, just a NOW customer trying to help