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Anonymous User
Not applicable

My broadband / line rental

Hello I pay for broadband and phone line however I don’t use / need the phone line and I get billed for it ofc, is there anyway to just pay for broadband and not the phone line as well? I’ve looked all over and cannot find anything relating to my issue. I wanted to just call up and ask them to cancel it but again cannot find a number. Anyone know what I should do ? 

1 ACCEPTED SOLUTION
RoyB
Legend

@Anonymous User 

 

My Account/Broadband & calls/Moving home.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

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3 REPLIES 3
RoyB
Legend

@Anonymous User 

 

My Account/Broadband & calls/Moving home.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Mark_Weinreb
Legend 5
Legend 5

@Anonymous User I hate to burst your bubble, but you do indeed use and need your phone line. That’s how your broadband is delivered. No phone line = no broadband. 

Anonymous User
Not applicable

Hello you can get the internet without the phone as i have got it i only pay 25 a month and that for my internet so can be done just phone them up tell them u dont use the phone at all.