18-03-2017 9:05
I recently noticed that there are films and tv shows in My Tv that i have never watched. In listed devices it also says i have a 4th box but i don't. I remove it but it appears again the next day.
Has anyone else had this happen?
18-03-2017 9:12 - edited 18-03-2017 9:13
@Anonymous User It does sound like someone is using your account without your permission. Is there anyone else in your home that could be using it?
If unsure, again delete that device and change your password.
18-03-2017 9:35
My inlaws were added for a while but i took them off about a month ago. Last night i saw on my box that i'd been watching a couple of films so i logged in to check devices. I saw a 4th one so deleted it and changed the password. This morning it showed a 4th one again. I wondered if because i logged in via the android app it's registering that as a device but that still doesn't explain the watched programmes.
18-03-2017 10:09
18-03-2017 17:05
I thought there was an option to sign out of all of them. I can't sign out of the inlaws box as it means going over there and that's not possible at the moment.
18-03-2017 17:16
Hi @Anonymous User,
I suggest you explain your issue to a NOW TV representative and ask for all your 'Managed devices' to be reset. This will automatically remove your in-laws device. And they wont be able to log back on because you've changed your password.
In order to access the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
Cheers