cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Monthly passes

Hi, when I try to watch anything it says I haven't got the passes, even though on the 16th of Dec I was charged 19.97 for entertainment, kids and movies. If I click to buy them again it wants to charge me again this month. Can someone help

5 Replies
gavs82008
Legend 5
Legend 5

@Anonymous User 

What device are you trying to watch the content on?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

On my phone and also tried it through the PlayStation, but even on the website it says I don't have any passes

gavs82008
Legend 5
Legend 5

@Anonymous User 

Might sound like a question suggestion, but have you tried to log out and log back in?

FYI that I do not work for NOW, just a NOW customer trying to help
ukbobboy
Legend

@Anonymous User  @gavs82008  (for Info)

 

 

Hi Rachel

 

Sounds like you may have more than one account, if so or it turns out to be something then click on this URL and go to Chat online.

 

https://help.nowtv.com/get-in-touch/now-tv-account-payments/changing-my-account-details

 

They should be able to sort you out.

 

 

UK Bob

Anonymous User
Not applicable

@ukbobboy thanks I'll see what happens. The thing is I've not had this issue before and I was watching something on it the other day fine, it just stopped working yesterday