Hi, when I try to watch anything it says I haven't got the passes, even though on the 16th of Dec I was charged 19.97 for entertainment, kids and movies. If I click to buy them again it wants to charge me again this month. Can someone help
Sounds like you may have more than one account, if so or it turns out to be something then click on this URL and go to Chat online.
They should be able to sort you out.