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Rachel201
Advocate

Monthly passes

Hi, when I try to watch anything it says I haven't got the passes, even though on the 16th of Dec I was charged 19.97 for entertainment, kids and movies. If I click to buy them again it wants to charge me again this month. Can someone help

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5 Replies
gavs82008
Legend 5
Legend 5

Re: Monthly passes

@Rachel201 

What device are you trying to watch the content on?

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Rachel201
Advocate

Re: Monthly passes

On my phone and also tried it through the PlayStation, but even on the website it says I don't have any passes

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gavs82008
Legend 5
Legend 5

Re: Monthly passes

@Rachel201 

Might sound like a question suggestion, but have you tried to log out and log back in?

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ukbobboy
Legend

Re: Monthly passes

@Rachel201  @gavs82008  (for Info)

 

 

Hi Rachel

 

Sounds like you may have more than one account, if so or it turns out to be something then click on this URL and go to Chat online.

 

https://help.nowtv.com/get-in-touch/now-tv-account-payments/changing-my-account-details

 

They should be able to sort you out.

 

 

UK Bob

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Rachel201
Advocate

Re: Monthly passes

@ukbobboy thanks I'll see what happens. The thing is I've not had this issue before and I was watching something on it the other day fine, it just stopped working yesterday

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