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Green10
Advocate

Max number of user

Is any one else having problems with max users apparently I have two many people watching when I know that I do not this is becoming extremely frustrating any help out there 

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6 Replies
Lord_Cook
Newbie

Re: Max number of user

Me too.

 

I've always been able to have 2 concurrent users. Now I'm getting the 'Max number of users' message and a quick search online says only 1 user can watch at a time unless you're either with BT or you have Now TV Boost

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russell986
Advocate

Re: Max number of user

I have just started a free trial of Boost as i was getting the same message and still cant watch sports on my main tv

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schnapps
Legend 5
Legend 5

Re: Max number of user

Hi @Green10 

 

Have a read of this :-

 

https://help.nowtv.com/article/we-are-making-some-changes 

 

@russell986 if you have started the 7 day Boost Trial online, then it may take 4 hours to trigger, should you sign out and back in on your device the Boost Membership should start straight away.

Kristoff
Advocate

Re: Max number of user

I’m with BT but I can only have one device streaming at any time. This was working on 2 devices up until this weekend. Very frustrating and if not sorted I must consider cancelling 

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schnapps
Legend 5
Legend 5

Re: Max number of user

Hi @Kristoff 

 

If you are a BT TV customer then to get two streams at the same time you will need to follow the start up sequence on this BT Guide under "Streaming and Devices ".

 

https://www.bt.com/help/tv/learn-about-tv/channels-and-packages/now-tv-on-bt-tv/get-started-with-now... 

RoyB
Legend 5
Legend 5

Re: Max number of user

@Kristoff 

 

To amplify what @schnapps says, ‘with BT’ for the purpose of getting two simultaneous streams means that you must be subscribed to BT TV, and to Now through BT TV.

 

Are you?

 

I am ‘with BT’ in that BT is my ISP; but I don’t subscribe to BT TV, and I certainly don’t subscribe to Now that way, preferring the flexibility of the constant automatic Retention discounts that Now ply me with every time I start the Cancel process 😛


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