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Advocate

Max connections via Ethernet

Hi

i just wasted 2 days trying to get my imac and smart TV connected to my Nowtv Broadband hub but it wouldn’t connect, i tried everything , changing cables , switches all settings in imac etc but I accidentally discovered I can only connect 4 devices via Ethernet ??

surely I should be able to connect as many as I want ?

I won’t  be using them all at the same time , but I would like the option to connect more than 4???

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Re: Max connections via Ethernet

@pantsdavies 

 

Is there some reason you can’t connect both devices by WiFi?


But if not, then from Curry’s, Argos, Amazon, or your electrical retailer of choice, source an Ethernet switch, 8 ports, say, plus one extra Ethernet cable.

 

https://www.currys.co.uk/gbuk/computing-accessories/networking/network-routers-and-switches/network-...

 

Connect the switch to one of the ports on the router. 

You will then have the equivalent of an eleven-port router for not much over £20 extra.


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Re: Max connections via Ethernet

Hi I can connect wit WiFi but it’s weak and the TV drops all the time. 

I already have a switch but it’s you can still can only connect with 4 devices , if you can half 6 plugged in , the router picks the first 4 and blocks the other 2, 

if I unplug 2 devices , then the 2 that didn’t work now work. 

it’s as if the Nowtv router with only authorise 4 devices at a time no matter how many you have plugged in ( via an Ethernet switch )  

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Re: Max connections via Ethernet

@pantsdavies 

 

I see.... that’s bad.

 

You can phone NowTV if you have a problem with their broadband, so I suggest you call them to discuss this, on the number you will find under My Account/Broadband & calls/Moving Home (even though you aren’t moving, it’s still the number you want).

 

And please report back with what they say; hopefully a fix rather than a knock back.


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Re: Max connections via Ethernet

Hi @pantsdavies 

 

I haven't experienced any problems with my NowTV Hub Router Two connected with an external 8 port unmanaged Ethernet switch.

 

Port 1 on my NowTV Hub is connected directly over Ethernet to My BT 4K Youview Box, where Port 2 is connected to my Trendnet 8 port Gigabit Ethernet switch where all eight ports on the Hub switch is used on various Ethernet connected streaming devices.

 

I have never tried using all eight internet devices at the same time plus my Youview box, but i have never come across the NowTV Hub Router blocking any of my Ethernet ports.

 

 

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Re: Max connections via Ethernet

Hi thanks for the reply ?

this is odd then 

 

but my imac and smart tv wouldn’t connect at all , even when I took them both right next to the router and plugged them straight in , but when I disconnected another TV I was able to connect them ?

 

i currently have 4 devices on Ethernet , I’m pretty sure if I connect a 5th it would allow it to work ?

 

do Nowtv customer helpline read this forum ?

 

would they reply ? 

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Re: Max connections via Ethernet

Hi @pantsdavies 

 

My Trendnet 8 port unmanaged Ethernet box was plug & play where i didn't have to do anything in the NowTV Hub Router settings.

 

The 8 port switch has been working perfectly fine for nearly two years now since i joined NowTV Broadband.

 

Sorry i couldn't offer any advice how to resolve your situation where i am assuming you have already tried holding in the reset button on the back of the NowTV Router for about 10 seconds to see if that kicks everything into life. 

 

Also i am assuming your Ethernet Hub switch is unmanaged ?

 

Perhaps post the make and model number of the Ethernet Hub switch where maybe another owner of this particular switch will have some ideas to try.

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Re: Max connections via Ethernet

@pantsdavies 

 

The NowTV Live Chat regard us as a filter for issues we customers can solve, and as a signpost for those we can’t.

 

Above, I told you how to contact official NowTV helpers , which I suggest you now do.

 

It looks, from what @schnapps is saying, that the limit of four devices you are encountering is not universal, so they may have some insights for you into this.


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Re: Max connections via Ethernet

@RoyB  @pantsdavies  @schnapps 

 

You know guys

 

It's more than likely that's PD's hub is faulty and should be exchanged as quickly as possible, while still under guarantee, for a new one.

 

 

UK Bob

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